We are committed to providing a high-quality legal service to you and are confident that we will do so in your case. However, if you are unhappy with the service, we need you to tell us about it so that we can address your concerns which in turn will help us to improve our standards.

If there is an aspect of the service with which you are unhappy please raise it initially with Sylvia Haigh by email on sylvia@haighlaw.co.uk or by telephone on 01223 459246.

If you are still unhappy about our service you may be entitled to direct your complaint to the Legal Ombudsman to consider. Any complaint to the Legal Ombudsman will not be later than one year from the date of the act or omission being complained about; or one year from the date when the complainant should have realised that there was a cause for complaint and within 6 months of receiving our final response to your complaint. The Legal Ombudsman may not deal with a complaint about a bill if you have applied to the court for assessment of that bill. The Legal Ombudsman is a separate independent body which investigates and takes action on complaints and concerns about professional misconduct and inadequate professional service (which can include negligence). Its address is Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ. Its helpline number is 0300 555 0333 and its website is www.legalombudsman.org.uk.

If you have more serious concerns that a solicitor or solicitor’s firm have been involved in professional misconduct such as dishonesty, taking or losing your money, discriminating against you because of your age, disability or other characteristic then you can make a report to the Solicitors Regulation Authority whose telephone number is 0370 606 2555 and its website is www.sra.org.uk.

If you are unhappy with your bill you may also have the right to complain to the Legal Ombudsman and/or have a right to apply to the Court for the assessment of the bill under Part III of the Solicitors Act 1974. Please note that you will be responsible for all costs incurred in connection with the assessment of the bill.